# Certifications and Standards > Training and procedure standards the work is performed against, stated without overclaiming. Source: https://fleetservicesocrv.com/about/certifications Business: Fleet Services OCRV, 23281 E La Palma Ave, Yorba Linda, CA 92887 Phone: (714) 909-1844. Serving Santa Ana, California, about 17 miles from the facility. Repairs are performed against manufacturer published procedures and recognised industry training standards for structural repair, refinishing and equipment installation. This page states what those standards are and, equally important, what this shop does not claim to be certified for. ## Procedure standards Structural repair follows the vehicle manufacturer's published procedure for that chassis. That governs where a rail may be sectioned, which joints may be welded and which must be rivet bonded, what corrosion protection has to be restored, and what heat limits apply to high strength steel. This matters commercially as well as technically. A carrier reviewing a supplement is far more likely to approve a line item that references a published manufacturer procedure than one that references the shop's preference. Documentation is part of the repair, not paperwork appended to it. - Manufacturer published procedures referenced by chassis and model year - Approved sectioning locations rather than convenient ones - Weld type matched to substrate and joint, including rivet bonding where specified - Corrosion protection restored wherever a panel is cut, welded or drilled ## Refinish standards Refinish work follows the paint system manufacturer's specification for the products in use: film build in mils, flash times between coats, cure temperature and duration, and the substrate preparation each system requires. California air quality regulation governs the coatings that may be used, and the systems in this shop comply with volatile organic compound limits. That is a legal requirement rather than a marketing claim, and it constrains product selection in ways worth knowing when comparing quotes. ## What is not claimed This shop does not claim membership in any manufacturer authorized repair network, and it is not an authorized dealer for any chassis or equipment brand. Manufacturer names appear on this site to identify what is repaired, not to imply affiliation, endorsement or sponsorship. It does not claim to perform engine, drivetrain or inspection certification work. Scope is body, paint, structural and equipment install. Being explicit about the boundary is more useful than a capability list that quietly includes work that would be turned away. Insurance carriers named on this site describe billing experience. Naming a carrier does not indicate a direct repair programme relationship, and a fleet always chooses its own repair facility regardless of what any carrier suggests. ## Verification Current licensing and registration for the operating entity is a matter of public record and can be verified through the relevant California state agency. Rather than publishing numbers on a marketing page, they are supplied directly on request, which is also how a fleet procurement process usually wants to receive them. For a fleet setting up a vendor account, the documentation package including insurance certificates and licensing verification is available on request during account setup. ## Questions ### Are you certified by the vehicle manufacturers No, and this site does not claim to be. Repairs follow manufacturer published procedures for the chassis being repaired, which is a different thing from membership in an authorized network. Manufacturer names appear here to identify what is repaired, not to imply affiliation or endorsement. ### Are you in a direct repair programme with my carrier Naming a carrier on this site describes billing experience rather than a programme relationship. A fleet always chooses its own repair facility, regardless of what any carrier recommends, and the work is billed direct to the carrier either way. ### Can I see your licensing for a vendor account Yes. Licensing verification and insurance certificates are supplied directly during account setup, which is generally how a procurement process wants to receive them. They are not published on a marketing page. ### What standards does the refinish work follow The paint system manufacturer's specification for the products in use, covering film build, flash times, cure temperature and substrate preparation. Coatings comply with California volatile organic compound limits, which is a legal requirement and constrains product selection.