Pricing and Billing Questions for Santa Ana Fleets

Body and paint labor is $210 per hour. Electrical and accessory work, including lighting circuits, liftgate power and upfit wiring, is $260 per hour. Diagnostic, scan and calibration time is $285 per hour with a one hour minimum. Detail work is $95 per hour. These are posted retail rates and they apply to every fleet, large or small.

Paint supplies bill at $55 per paint hour and body supplies at $5 per body hour, calculated automatically on every written estimate rather than added as a mystery percentage. A $45 flat hazmat and disposal line applies when chemicals or refrigerant are involved. Materials are taxable at 7.75 percent. Labor is not taxed.

No. Sales tax at 7.75 percent applies to parts and materials only. Labor lines are not taxed. On a body repair heavy in labor and light in parts, that keeps the tax line small, and it is shown as its own line on the invoice so the calculation is verifiable rather than bundled.

Parts priced at $100 or less carry a 100 percent markup. Parts above $100 carry a 35 percent markup. Special order parts require a 100 percent deposit at the time of order and that deposit is non refundable, because a commercial specific component ordered for one unit rarely fits anything else on the shelf.

Yes on larger jobs. Work above $2,000 carries a 50 percent deposit at authorization. Work above $10,000 carries an additional 25 percent when parts arrive. The balance is due at pickup, and no unit leaves the property until the invoice is paid in full. Carrier billed portions are invoiced to the carrier directly.

Card payments above $1,000 carry a 3.5 percent surcharge, which is a direct pass through of merchant processing fees rather than a markup. Payments at or below $1,000 carry no surcharge. Check and electronic transfer avoid the surcharge entirely, which is how most fleet accounts settle larger invoices.

Estimates are by appointment. A collision estimate is written at the facility, and carrier appraisers are welcome to attend. A systems estimate is $150, credited as a line item against an authorized repair. An in depth diagnostic is one hour at $285, credited the same way. Schedule by calling (714) 909-1844.

Because a fleet manager building a repair budget needs numbers, not a callback. Posted labor rates, materials basis, parts markup tiers and deposit thresholds mean a Santa Ana fleet can model a repair before a unit is ever damaged. It also means nothing on the final invoice arrives as a surprise.

Yes. Fleet accounts carry purchase order numbers through the estimate, the supplement and the final invoice so the paperwork reconciles against internal systems without manual matching. Unit numbers and claim numbers travel on the same documents. Deposit thresholds still apply, and terms are agreed in writing before the first unit is scheduled.

The deductible, any betterment lines the carrier applied, anything above a rental or materials cap, and any work the fleet elected that the loss did not cause. Carrier portion and fleet portion appear as separate sections on one invoice, so accounting reconciles cleanly and nobody has to reverse engineer the split later.